Conflict As An Opportunity: A Conversation with Dana Caspersen on Conflict Management In The Workplace

In this episode we are joined by Dana Caspersen, TedX speaker and author of "Conflict is an Opportunity," who reveals how to:

• Shift from blame to collaborative solutions.
• Cultivate curiosity and active listening.
• Make requests, not demands, for buy-in.
• Avoid the high cost of conflict avoidance.
• Build strategic capacity through conscious decision-making. 

Key Takeaways

• Conflict is often viewed negatively, but it can be a creative space.
• Curiosity is essential for navigating conflict effectively.
• Trust can develop through open and honest communication.
• Avoiding conflict leads to a loss of information and relationships.
• Leaders should focus on the situation, not the person, in conflict.
• Expressing needs without blame fosters better communication.
• Understanding different perspectives is crucial in conflict resolution.
• Conflict can reveal important information that may otherwise be overlooked.
• Engaging in conflict can lead to more conscious decision-making.
• Building power together in conflict can lead to better outcomes.

 

Chapters

00:00 The Dance of Conflict: An Introduction

10:01 Understanding Conflict as an Opportunity

20:05 Navigating Power Dynamics in Conflict

 

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